FAQs – For Tenant

Outgoings: Water/Gas/Power/Internet

Tenant to pay for all electricity, water, gas, telephone and internet charges relating to the tenancy premises. Some property water in included if there no separate meter or water rate is included in the body corporate levy. Please consult the property manager for more information.

Lease Break / change of tenant

If you wish to break your fixed term tenancy agreement and the landlord agrees to this, then the tenant may charge a reasonable fee for this service and advertising cost for re letting.

Use of Premises

The tenant agrees to use the premises for residential purposes only and not use it for any unlawful purpose. The tenant further agrees not to make noise or disturbance which amounts to a breach of the peace, privacy or comfort of other tenants in the premises or adversely affects neighbors.

How much notice does the landlord have to give when increasing rent?

For both fixed term and periodic tenancies of the above the landlord must provide tenants with at least 60 days notice of the increase. The rent cannot be increased within 180 days after the date the last increase took place or from the start date of the tenancy.

What happens to my bond?

The bond is lodged with Tenancy Services (part of the Ministry of Business, Innovation and Employment) who hold it in trust.

The landlord may make a claim against the bond for any of the following reasons – rent arrears, damages, outstanding water accounts, cleaning, lawns and gardens, rubbish removal.

What should I do if I lock myself out?

Call the office number 093751488, callout fees may apply.

What should I do if the property needs urgent repairs and maintenance?

Contact your property manager, we will discuss the issue and endeavor to provide a solution. If it is an emergency please call or txt at the same time.


The owner’s insurance on the property does not cover your contents for loss or damage. If you are wanting your belongings covered then be sure to organise your own insurance cover.

Inspections during your tenancy

We will inspect your property approximately 3 times per year. We will contact you in advance to arrange a convenient time and will always ensure that we give you plenty of notice.

We will always leave you a business card to ensure you know we have attended. We do take pictures and sometimes videos of the property for the owner.

Entry inspection report

This report is very important to you as it outlines the condition of the property at the commencement of your tenancy, and is used at the end of your tenancy to assess whether you are leaving the property in the same condition as when you moved in.

You are provided a copy of the Property Condition Report at the start of the tenancy – which you sign and date. You then have 3 working days to return this with any changes you feel are appropriate.

Paying your rent one week in advance

It’s really important you pay your rent “in advance” at all times. If at any time you are unable to make a rental payment, please contact your property manager. If you do not pay your rent on time and neglect to contact our office you will be issued a Breach Notice. If you still don’t pay your rent, the end result could be eviction.

Can a real estate agent show prospective buyers through the property any time they want?

No. Access is by arrangement with the tenant, but the tenant cannot unreasonably withhold consent. It is important that if you do not want ‘open homes’ then you tell your landlord as soon as you find out that the owner is intending to sell, and make sure you provide access by appointment instead.

How much notice does the landlord have to give to end a tenancy?

In a fixed term tenancy the landlord cannot give notice to move out, and if the property is sold the new owner must take over the existing fixed term.

In a periodic tenancy the landlord must give 90 days written notice. They can give 42 days written notice if:
– the property is sold with vacant possession;
– the property is needed for occupation by the landlord or their family (note, a family trust is a company and not a person and therefore cannot have a family member);
-the property is needed for an employee of the landlord and this has been agreed to at the beginning of the tenancy.

Does the landlord have to give notice to come around?

A landlord does not need to give notice to knock on the door, but if they want to come into the house they must give notice or have your permission:

– 48 hours notice for inspection of the property between 8am and 7pm, not more than once every four weeks;

– 24 hours notice for repairs or maintenance;

– with the tenant’s consent(which cannot be unreasonably withheld) to show prospective tenants or buyers.

How much notice do I have to give the landlord when I want to leave?

It depends on the type of contract you have. In a periodic tenancy the tenant must give minimum of 21 days notice to leave in writing. In a fixed term tenancy you and the landlord must have recorded in writing if you are going to renew the contract or not, at least 21 days before the contract is due to expire.